WorldMate Services: Get it all on the Web

We’re not just on your phone anymore. With the new, hugely expanded WorldMate web app, you can plan your entire trip on our site—from flight bookings to hotels, transportation, and meetings. These details sync automatically with WorldMate on your phone, providing you with the ultimate travel planning tool.

We’ve partnered with Kayak and Hotels.com to get you the best flight and hotel deals when you book through us. Plus, we show you your entire itinerary on a map, so you can see the big picture at all times. Instead of having all your travel information scattered in different places, the WorldMate web app combines it all in one sleek, clickable package.

 

The Ultimate Online Travel Tool All your travel needs are covered with our new web application. Book your flight and hotel, schedule meetings, and manage your itinerary with ease. All the details will appear in your online profile and sync with your WorldMate smartphone app. 

Here are some of the features offered in the new web app: 

• Your Personal Booking Assistant. Booked a flight and hotel, but not a car rental? The Booking Assistant will remind you that an item is missing from your itinerary, and provide suggestions to fill the gap.  
• Map it Out. See your entire itinerary on a map—flights, hotels, and meetings. Book hotels on the map that are conveniently located to your meetings, or near the landmark of your choice. All the addresses, flight details, and meeting times show up on the map with just a click.
• Keep Track of Your Meetings—in Any Time Zone. When you book a meeting halfway around the world, time zones can become a confusing obstacle. If for example you’re flying from Australia to New York with a layover in Japan, it’s all you can do just to keep track of your comings and goings. That’s why WorldMate keeps track of time zones for you. Just schedule your meeting in the web app, and WorldMate will calculate the correct time zone. You show up punctual, refreshed—and in the know. 

It’s easy to get started with the WorldMate web app. Just log in with your WorldMate username and password, and your mobile account will sync with your web account.  So what are you waiting for? This holiday season, plan your travel with the new WorldMate web app!

Comments

[Karthik C]

The new site is really cool. I too am one of your users who has switched from a Blackberry to Android. I have searched everywhere for some scrap of news from you guys about a possible future Android app, but couldn't find any. Do you have plans for this?

[Chris]

I just recently used the online hotel booking service. The reservation process was fine and worked as advertised. I was a bit concerned that there was no place to put my hotel loyalty membership number. When I checked into the hotel, I was told that I could not credit my account with the vendor I had used for booking.

I really like your application and think it is a great tool for frequent travelers. Unfortunately, this is the same group that can be very committed to their loyalty programs. I can't imagine using this service until I am able to get credit on my existing accounts.

[Nagoyashiko]

What a lovely service! And the nicest thing s that it is all done by a computer- the organization of the data I mean! I love it- hopefully it will come in handy at my next travel :)

[Mike Bukovitz]

I have spent a lot of time surfing your web site and reading the FAQ's, but I still cannot figure out how to make the hotel reservation feature of Worldmate to work for me, and continue to have a lot of problems. These are my issues:

1. There is conspicuously a very limited amount of information available on the Worldmate.com site regarding the procedures, terms, and conditions associated with the hotel reservation feature of Worldmate. Specifically, I need to know how to make a hotel reservation without prepaying 100% of the hotel room and how to subsequently cancel or modify a resevation if my business travel plans change.

2. Worldmate.com says it is OK to cancel hotel reservations, and it does not charge a cancellation fee, although it must pass through cancellation fees from its partners. I am OK with this. But I still cannot figure out how to cancel or modify an existing hotel reservation.

3. In general, my company policy forbids prepaying hotel reservations. When using 3rd-party web sites like Hotels.com or Expedia.com, hotel rooms are frequently offered for less money using the "prepay" option, but I never select this option. When using Worldmate.com, I made two reservations, only to find the entire amount of each reservation was immediately billed in full to my credit card - - and without asking my approval for this charge! Major problem, especially for hotel rooms booked well in advance.

4. Next issue - - and I need some immediate help here. I recently made a hotel reservation and stayed at a Holiday Inn Select. Since the room was prepaid without my approval, when I checked out the hotel could not offer me a receipt, since they said the reservation, "was entirely prepaid via Expedia." Again, my company policy requires me to submit original hotel recepts in order to be reimbursed, and I have no receipt and have no idea how to acquire one now. Help! The amount billed to my credit card by Expedia is $414.39. I'm OK with the amount billed, but I need a legitimate receipt showing the daily room rate & taxes.

5. I am a member of several hotel frequent-guest programs, which entitle me to free room upgrades and various ammenities. These frequent-guest numbers can be provided upon check-in, but by that time the upgrade room(s) and ammenities have not been pre-arranged and/or available. The right time to submit hotel frequent-guest membership numbers is at the time of the initial reservation; this way, the hotel knows that an elite-level guest will be arriving, and they can make the appropriate arrangements in advance.

6. The second hotel reservation I made was for an ALoft hotel in Dallas, for a future trip in April 2010. This reservation was entirely prepaid, and I want to cancel it. I have already made another reservation at the same ALoft hotel for the exact same dates at less than one-half the price charged by Worldmate/Expedia (I got the room for $99 / night on the ALoft web site, WITHOUT any prepay requirement), but I cannot figure out how to cancel the reservation made via Worldmate.com. The charge for $773.97 is already on my Amex card! I need to get this credited ASAP. But how??

7. The hotel reservation confirmation numbers that Worldmate provides must be internal-to-Expedia confirmation numbers. These numbers are NOT recognized by the hotel. So when I call the hotel, they want the reservation number, and the number I have is meaningless to them.

8. I would like to use the hotel reservation feature of Worldmate, but to do so I need more flexibility. For starters, business travellers need to make adjustments (charnge arrival/departure dates) and be able to enter frequent-guest numbers. Second, there must be a way to make reservations without prepaying the hotel room. Third, all business travellers I know of require hotel receipts showing the daily room rate, breaking out all taxes and fees.

[jainalisa smith]

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[Joy jain]

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[Mike Geylin]

The site is good, but where is the Android app?

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