WorldMate Gold Users - Switching to iPhone

A couple of weeks ago, when we announced WorldMate for the iPhone, we started getting questions from existing WorldMate Gold subscribers - for instance on BlackBerry, who said they've switched to iPhone and want to carry their subscription over. However, we cannot facilitate that due to Apple's iTunes App Store policies. The App Store is a pay-before-you-download type of store, that does not currently allow trial software or selling the subscription off the store. We've had several discussions with Apple about that and they were pretty adamant - if we don't play by their rules, WorldMate Gold will not be allowed on the store.

Now frankly this is not within our best interests. We'd like to stick to the system we use on BlackBerry and Windows Mobile -  on the iPhone as well, for many reasons. And one of the reasons is that it allows us to let our customers switch from phone to phone freely. Why shouldn't they? But as mentioned above - we can't.

So if you're a customer in this situation, we'd like to be fair to you. Specifically the problem is if you've already paid us a yearly subscription fee awhile back and now you're charged again for downloading WorldMate Gold on the App Store. We cannot refund a subscription sold more than 30-days ago - and that's usually what we're talking about.

So there's one thing we can do - and that's what we're offering. You can switch over the remainder of your paid subscription to another non-iPhone account when you purchase WorldMate Gold on the iPhone. So you can give this subscription to someone else - your colleague, spouse, friend etc.

So if you want to switch and your yearly subscription is still in tact, simply:

• Purchase WorldMate Gold for your iPhone
• Have your friend download WorldMate to his/her BlackBerry / Windows Mobile phone and sign up for free (e.g. through www.worldmate.com)
• Sign in to the WorldMate website (in your account)
• Click "Help" (top right) then "Contact Customer Support" (left-side bar)
• Select Ticket Type - "Upgrade Problem" and explain you are switching your subscription to an iPhone. Also put in the account name (email address) of the person you wish to transfer your subscription to in the ticket.

...our great customer care team will take it from there. 

Thank you for your continued support. If / when we find an even better solution - we'll let you know.

Comments

[James Watters]

Whatever Apple have told you on this they are making up different rules for other people.

If you have a Spotify subscription (not through the App Store) you can use the free Spotify app - see the story below

http://news.bbc.co.uk/1/hi/technology/8225731.stm

Suggest you revert to Apple

[Kontantkort]

Oh I really hate such things. This is typical for one that tries to create a monopoly.

[Anonymous]

Why not just send people with this problem an iTunes gift card for the equivalent amount and not blame another company.

[compareaholic]

Agree with anonymous. Blaming another company is just pointless.

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So if you want to switch and your yearly subscription is still in tact, simply: